Brentwood Borough is pleased to have introduced an enhanced sewage collection system. However, as often occurs during the rollout phase of complex new software, several technical glitches have been discovered. We have been in discussions with our vendors and are seeking a prompt and permanent remedy.
During this transitional period, we have received an extreme number of telephone and email inquiries in regard to the new billing format. Our customer service department consists of a single employee, and she is attempting to diligently address each resident concern; please be patient and understand that the call volume is so high that her voicemail is continuously filling to capacity.
The Borough is confident that, once these errors are corrected, sewage collections will become much more efficient than under our previous system.