Friday, 28 April 2017
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Department News
Major Glitches in Sewage Billing Process Rectified Print E-mail

 

In January 2015, Brentwood debuted its all-new sewage usage fee collection system.  The Borough partnered with local vendor Software Systems to provide a program to track and manage user accounts, while concurrently contracting with PNC Bank to generate monthly bills and collect payments. As is often the case when an organization institutes a major procedural change, the transition to the new system has been imperfect, and several "bugs" have been noted and corrected.  During the July billing cycle, a large number of customers received a message on their monthly statements informing them of pending service termination. This message was delivered in error.  No customers were scheduled for termination in July, and, by ordinance, service will never be terminated to a customer who is less than three months delinquent or has adhered to the terms of a valid payment agreement.

 

Additionally, the July statement listed an inaccurate phone number for our customer service representative. Residents should dial 412-884-1500 x118 regarding any billing or payment questions. The Borough issues a heartfelt apology to any resident who received a bill containing the incorrect message and issued a copy of the attached retraction notice to clarify the error. Borough staff has already been formally meeting with our vendors both to ensure that these glitches are entirely corrected and to devises ways to improve the user friendliness of our system.

Last Updated on Wednesday, 29 July 2015 16:12
 
Residents Asked to Help Replenish Blood Supply Print E-mail

 

The Central Blood Bank is asking Brentwood residents to step up to the plate! The organization will hold a blood drive on July 3rd at the Brentwood Community Room. Donors will receive a complimentary pair of tickets to an upcoming Pittsburgh Pirates game; additionally, each participant will be automatically enrolled to win additional Battlin' Buccos prizes.  The flyer for the event, which will be held from 10AM to 3PM, can be viewed here.

Last Updated on Monday, 27 June 2016 17:41
 
Local Youths Can Learn Swimming Basics at Brentwood Pool Print E-mail

 

Brentwood parents are invited to enroll their little ones in swim classes at our community pool.  Three different programs are available for children of varied experience levels. Each course will consist of eight lessons, which will be held between June 29th and July 9th. The registration fee is $40. Applications must be received by June 22nd. For more information, click here

Last Updated on Tuesday, 09 June 2015 17:56
 
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Borough Contact Information


Brentwood Borough

Brentwood Municipal Building
3624 Brownsville Road
Brentwood, PA 15227
(412) 884-1500
info@brentwoodboro.com

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911


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(412) 884-2600

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